Remote Digital Implementation Specialist II

Greenslate-LLC; United States; Remote; USD 65,000 - 72,000; Full time

Benefits offered by this job

401(k) matching

Remote work flexibility

Mental health & wellness programs

Job summary

GreenSlate is seeking a Digital Implementation Specialist II to execute high-volume, multi-layered project setups and configurations for our cloud-based platform. You will manage inbound requests and tickets, follow structured Asana protocols, and escalate issues as needed to maintain top accuracy across concurrent projects.

The role is fully remote within the United States, with candidates located in the Pacific Time Zone.

Qualifications

• Bachelor's degree required.
• 3+ years experience with complex configurable software platforms.
• 1+ year experience in software implementation/project onboarding.
• Ability to manage high-volume setups under pressure.
• Strong written communication skills.

Responsibilities

• Execute a high volume of complex, multi-layered software project setups and configurations.
• Manage inbound setup requests and support tickets, prioritizing accuracy and throughput across concurrent projects.
• Utilize Asana checklists and follow protocols for each project setup.
• Transfer/escalate issues to other team members as required.
• Utilize Intercom to track, organize, and complete setup requests efficiently.
• Train and provide ongoing support to new Implementation Specialists.

Skills

Detail-oriented

Process-oriented

Written communication

Self-motivated

Work under pressure

Problem solving

Education

Bachelor's degree

Tools

Asana

Intercom

Job description

GreenSlate is seeking a Digital Implementation Specialist II to execute high-volume, multi-layered project setups and configurations for our cloud-based platform. You will manage inbound requests and tickets, follow structured Asana protocols, and escalate issues as needed to maintain top accuracy across concurrent projects.

The role is fully remote within the United States, with candidates located in the Pacific Time Zone.