Remote Operations Specialist — Customer & Partner Success

United States Digital Space LLC; United States; Remote; USD 37,000 - 46,000; Full time

Benefits offered by this job

Equipment provided

Health insurance

401K

Flexible PTO

Remote work

Job summary

United States Digital Space LLC is seeking an Operations Service Specialist for a fully remote role servicing partners and clients across the United States. You will respond to inquiries, ensure platform jobs complete on time, and contribute to organizational improvements in a fast-paced environment.

You will lead with empathy, maintain high service quality, and collaborate internally to enhance user experience and support market growth.

Qualifications

• 1+ years of professional work experience in the service of process industry or a related field.
• Accustomed to documenting your work as you go and communicating with a cross-functional audience.
• Strong collaboration and partner management skills - building deep, trust-based relationships with independent contractor server partners.
• Strong time management, organization, communication, and administrative skills.
• Ability to prioritize and execute on multiple projects within stated deadlines.
• Experience with high volume work load.
• Experience in legal and/or real estate background preferred.
• A full 8 hours of actual work time (excluding lunch breaks) is expected each workday (9am-5pm Mountain or Pacific time)

Responsibilities

• Exercise best judgment to provide clear and professional written communications to independent service partners and clients on our platform.
• Work in a support role, cross training for similar positions as needed.
• Be the voice of the customer.
• Consistently create an exceptional experience with each contact.
• Observe, review, and analyze processes to identify inefficiencies and work with a Team Lead and co-workers in similar roles for areas of improvement.
• Cultivate success through managing efficient operations and user experience.
• Identify, solve, and elevate platform issues and opportunities.

Skills

Customer service

Cross-functional communication

Partner management

Time management

Multitasking

Administrative skills

Legal background

Job description

United States Digital Space LLC is seeking an Operations Service Specialist for a fully remote role servicing partners and clients across the United States. You will respond to inquiries, ensure platform jobs complete on time, and contribute to organizational improvements in a fast-paced environment.

You will lead with empathy, maintain high service quality, and collaborate internally to enhance user experience and support market growth.