Senior Digital Implementation Specialist – Remote

Jobgether; United States; Remote; USD 65,000 - 72,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Mental health resources

Accident insurance coverage

Remote work flexibility

Salary reviews

Job summary

Jobgether is seeking an Implementation Specialist to lead software configuration and setup for high-volume environments. You'll manage requests, follow procedures, and document configurations.

Based in the United States, this full-time remote role requires collaboration with project managers, developers, and account teams, with a focus on accuracy, efficiency, and continuous improvement.

Qualifications

• Bachelor's degree required.
• 3+ years of experience with configurable software platforms (ERP, payroll, accounting, project management, or production management).
• At least 1 year of experience in software implementation or related technical setup.
• Ability to navigate and configure complex, multi-layered software systems.
• Proven ability to manage multiple concurrent requests under pressure.
• Strong attention to detail and adherence to procedures.
• Excellent written communication and ticket-management skills.
• Collaborative, with ability to work with developers, PMs and other stakeholders.
• Experience in entertainment production workflows or payroll/accounting is a plus.
• Remote-work ready in a distributed team; based in the United States (Pacific Time).

Responsibilities

• Software implementation and configuration for high-volume setups.
• Manage incoming setup requests and support tickets.
• Follow procedures, checklists, and Asana workflows.
• Investigate configuration challenges and escalate when needed.
• Use Intercom to organize and track setup requests.
• Document defects and submit dev issues for platform improvements.
• Conduct internal audits with the Digital Project Manager.
• Train and support new Implementation Specialists.
• Assist with user communications planning.
• Provide input to Technical Account Management when needed.
• Identify opportunities to streamline setup processes.
• Develop expertise in platform settings and configurations.

Skills

Attention to Detail

Problem-Solving

Written Communication

Collaboration & Teamwork

Training & Knowledge Transfer

Self-Management

Accountability

Remote Work Readiness

Time Management

Process Adherence

Education

Bachelor's degree

Tools

Intercom

Asana

Job description

Jobgether is seeking an Implementation Specialist to lead software configuration and setup for high-volume environments. You'll manage requests, follow procedures, and document configurations.

Based in the United States, this full-time remote role requires collaboration with project managers, developers, and account teams, with a focus on accuracy, efficiency, and continuous improvement.