Remote Desktop Support Technician

NTT DATA, Inc.; City of Albany (NY); Remote; USD 46,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible spending or health savings

401k with company match

Paid time off

Job summary

NTT DATA is seeking a Desktop Support Technician to join our Albany, New York team. The role involves troubleshooting desktops/notebooks/printers, performing upgrades, and delivering high-quality client support. Candidates typically have 3–5 years of relevant experience and an undergraduate degree or equivalent.

Some travel may be required, including overnight trips. The position emphasizes proficient Windows operating system skills, potential leadership, and the ability to work with

Qualifications

• Proficient in Windows operating system environment.
• Knowledge of Linux/Unix may be required.
• Strong client service skills.
• May act as team lead and coach team members.

Responsibilities

• Perform troubleshooting, parts replacement, system upgrades, deployment, and repair on desktops/notebooks/printers.
• Use advanced tools/technical knowledge to remediate client problems and conduct installations.
• Provide feedback to improve service delivery.

Skills

Windows OS proficiency

Client service skills

Team leadership potential

Travel availability

Education

Undergraduate degree or equivalent

Job description

NTT DATA is seeking a Desktop Support Technician to join our Albany, New York team. The role involves troubleshooting desktops/notebooks/printers, performing upgrades, and delivering high-quality client support. Candidates typically have 3–5 years of relevant experience and an undergraduate degree or equivalent.

Some travel may be required, including overnight trips. The position emphasizes proficient Windows operating system skills, potential leadership, and the ability to work with