Senior Windows Desktop Support Technician (Field Tech)

NTT DATA, Inc.; Melrose Park (IL); On-site; USD 44,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

401(k) with company match

Paid time off

Job summary

NTT DATA is seeking a Field Tech Senior Associate to join our team in Melrose Park, Illinois. The role focuses on desktop support for Windows OS, handling troubleshooting, deployments, and repairs on desktops, notebooks, and printers.

We value 2–4 years of relevant experience, a high school diploma or equivalent, and an A+ certification. Occasional after-hours support and minimal travel may be required; company benefits are available.

Qualifications

• 2–4 years of relevant experience.
• Strong knowledge of Windows operating system environment.
• A+ desktop or equivalent skill set required; additional certifications may be required.
• High School Diploma or equivalent; undergraduate degree preferred.

Responsibilities

• Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops/notebooks/printers.
• Responds to calls after normal business hours as needed.
• Identifies potential issues affecting end user experience and takes corrective action.

Skills

Windows OS

Troubleshooting

Customer service

Desktop support

Education

High School Diploma or equivalent

A+ certification

Job description

NTT DATA is seeking a Field Tech Senior Associate to join our team in Melrose Park, Illinois. The role focuses on desktop support for Windows OS, handling troubleshooting, deployments, and repairs on desktops, notebooks, and printers.

We value 2–4 years of relevant experience, a high school diploma or equivalent, and an A+ certification. Occasional after-hours support and minimal travel may be required; company benefits are available.