Desktop Support Technician

NTT DATA Services; City of Syracuse (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

NTT DATA, Inc. in Syracuse, NY is seeking a Desktop Support Technician to join our team.

You'll provide hands-on desktop, notebook, and printer support, perform basic troubleshooting, upgrades, and deployment, and act as an escalation point for less experienced teammates. The role requires 2–4 years of relevant experience, a high school diploma or equivalent (an undergraduate degree preferred), strong Windows knowledge, and solid customer service.

Qualifications

• 2–4 years of relevant desktop support experience.
• High School Diploma or equivalent; undergraduate degree preferred.
• Strong knowledge of Windows operating system environments.
• A+ desktop or equivalent skill set required.
• Ability to travel domestically or internationally as needed.

Responsibilities

• Performs basic troubleshooting, parts replacement, system upgrades, deployment and repair on desktops/notebooks/printers.
• Responds to calls after normal business hours as directed by leadership.
• Identifies potential issues that could adversely impact end-user experience and takes corrective action.

Skills

Troubleshooting

Windows OS

Customer service

Travel readiness

Education

High School Diploma or equivalent

Undergraduate degree preferred

Tools

A+ certification

Job description

We are currently seeking a Desktop Support Technician to join our team in Syracuse, New York (US-NY), United States (US).

• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members.
• Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
• May respond to calls after normal business hours per leader instructions.
• Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Typically requires 2-4 years relevant experience.
• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.
• Strong knowledge of Windows operating system environment.
• Solid client service skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Significant travel including overnight domestic or international trips may be required.
• Must have reliable personal transportation (Automobile)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Nearest Major Market

Syracuse

Job Segment

Technical Support, Consulting, User Experience, Technician, Technology