On-Site Desktop Support Technician

Talentify; Alpharetta (GA); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible spending or health savings

Life and AD&D insurance

Short and long term disability

Paid time off

401k with company match

Job summary

NTT DATA seeks a Desktop Support Technician for an on-site, client-based role in Alpharetta, GA. Local Atlanta candidates only. Responsibilities include deskside support, moves and installs, and IT ticketing via ServiceNow.

Requirements include 2+ years in end-user/desktop support and Windows familiarity; A+ certification is preferred. Role involves shift/weekend work, driver’s license, and potential travel between client offices.

Qualifications

• 2+ years of experience with end user support & desktop support.
• 2+ years of experience with Windows operating system.
• A+ Certification Highly Preferred.
• Must be flexible to work shift/weekend schedule.
• Must have a valid driver’s license and personal vehicle for travel between client offices if necessary.

Responsibilities

• Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems.
• Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues.
• Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks.
• Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff.
• Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalation issues not resolved at this level to management.
• Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention.
• Ensure all tickets are resolved within documented service levels.
• Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem.
• Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs.
• Possess excellent presentation, verbal communication and written skills.
• Provide technology refresh support as needed.
• All other tasks as assigned.

Skills

End user support

Desktop support

Windows

Education

A+ Certification

Job description

NTT DATA seeks a Desktop Support Technician for an on-site, client-based role in Alpharetta, GA. Local Atlanta candidates only. Responsibilities include deskside support, moves and installs, and IT ticketing via ServiceNow.

Requirements include 2+ years in end-user/desktop support and Windows familiarity; A+ certification is preferred. Role involves shift/weekend work, driver’s license, and potential travel between client offices.