Desktop Support Technician

NTT DATA North America; City of Albany (NY); Remote; USD 46,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible spending or health savings

401k with company match

Paid time off

Job summary

NTT DATA is seeking a Desktop Support Technician to join our Albany, New York team. The role involves troubleshooting desktops/notebooks/printers, performing upgrades, and delivering high-quality client support. Candidates typically have 3–5 years of relevant experience and an undergraduate degree or equivalent.

Some travel may be required, including overnight trips. The position emphasizes proficient Windows operating system skills, potential leadership, and the ability to work with

Qualifications

• Proficient in Windows operating system environment.
• Knowledge of Linux/Unix may be required.
• Strong client service skills.
• May act as team lead and coach team members.

Responsibilities

• Perform troubleshooting, parts replacement, system upgrades, deployment, and repair on desktops/notebooks/printers.
• Use advanced tools/technical knowledge to remediate client problems and conduct installations.
• Provide feedback to improve service delivery.

Skills

Windows OS proficiency

Client service skills

Team leadership potential

Travel availability

Education

Undergraduate degree or equivalent

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Desktop Support Technician to join our team in Albany, New York (US-NY), United States (US).

Job Description:

• This is often a college graduate who is entering the workforce in their field of study.
• They know basic principles, methods, technologies, and practices for their professional field, but usually have limited experience in applying them outside a classroom setting.
• They handle detailed problems which require standard solutions.
• They receive general direction from their supervisor, are assigned deliverables and may be part of a team.
• Performs troubleshooting parts replacement, system upgrades, advanced deployment, and repair on desktops / notebooks/ printers.
• Uses advanced tools /technical knowledge to remediate client problems and conduct scheduled installations.
• Provides technical feedback on technical process issues to improve overall service delivery.
• May act as team lead at times and coach team members.
• Typically requires 3-5 years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Proficient in Windows operating system environment.
• Knowledge of Linux/Unix operating systems may be required.
• Strong client service skills.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Some travel including overnight domestic or international trips may be required

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is (hourly rate of $33.12 - $37.33/hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, andother qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life,and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.