Remote Desktop Support Specialist

NTT Data Americas, Inc.; City of Albany (NY); Remote; USD 46,000 - 51,000; Full time

Job summary

NTT DATA Americas, Inc. is seeking a desktop support professional to troubleshoot, upgrade, deploy, and repair on desktops, notebooks, and printers. You will use advanced tools to remediate client problems and perform scheduled installations.

The role typically requires 3-5 years of relevant experience, an undergraduate degree or equivalent, and strong client service skills. Some travel, including overnight trips, may be required.

Qualifications

• Undergraduate degree or equivalent combination of education and work experience.
• Proficient in Windows operating system environment.
• Knowlege of Linux/Unix operating systems may be required.
• Strong client service skills.
• Some travel including overnight domestic or international trips may be required.

Responsibilities

• Performs troubleshooting parts replacement, system upgrades, advanced deployment, and repair on desktops/notebooks/printers.
• Uses advanced tools/technical knowledge to remediate client problems and conduct scheduled installations.
• Provides technical feedback on technical process issues to improve overall service delivery.
• May act as team lead at times and coach team members.

Skills

Windows OS

Linux/Unix knowledge

Client service

Troubleshooting

Team leadership

Travel

Education

Undergraduate degree or equivalent

Job description

NTT DATA Americas, Inc. is seeking a desktop support professional to troubleshoot, upgrade, deploy, and repair on desktops, notebooks, and printers. You will use advanced tools to remediate client problems and perform scheduled installations.

The role typically requires 3-5 years of relevant experience, an undergraduate degree or equivalent, and strong client service skills. Some travel, including overnight trips, may be required.