Field Service Desktop Technician

NTT DATA, Inc.; Davenport (IA); On-site; USD 41,000 - 58,000; Full time

Job summary

NTT DATA, Inc. is seeking a Field Service Support to join our Davenport, Iowa team. The role provides desktop/notebook/printer troubleshooting, deployment, and repair, with on-site and occasional after-hours support as needed.

Ideal candidates have 2–4 years of relevant experience, a High School Diploma or equivalent (undergraduate coursework preferred), and solid knowledge of Windows OS. A+ certification or equivalent is required.

Qualifications

• 2–4 years relevant experience.
• High School Diploma or equivalent.
• Undergraduate degree preferred.

Responsibilities

• Perform basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops/notebooks/printers.
• Respond to calls after hours as needed.
• Identify issues that could affect end user experience and take corrective action.

Skills

Troubleshooting

Customer service

Windows OS

Discretion / judgment

Communication

Education

High School Diploma or equivalent

Undergraduate degree preferred

Tools

A+ Certification

Job description

NTT DATA, Inc. is seeking a Field Service Support to join our Davenport, Iowa team. The role provides desktop/notebook/printer troubleshooting, deployment, and repair, with on-site and occasional after-hours support as needed.

Ideal candidates have 2–4 years of relevant experience, a High School Diploma or equivalent (undergraduate coursework preferred), and solid knowledge of Windows OS. A+ certification or equivalent is required.