Remote Desktop Support Analyst – Windows, AD & M365

Ledgent Technology; Columbia (SC); Hybrid; USD 74,501,000 - 89,544,000; Full time

Job summary

Ledgent Technology is seeking a Desktop Support Analyst to assist end users with hardware, software, and enterprise tech environments. You will troubleshoot issues, deploy devices, manage user accounts, and ensure excellent customer service.

The role starts remotely and will move onsite in Columbia, SC when the office opens in January 2027. Responsibilities include supporting Windows devices, AD/365/Exchange, ticketing, and endpoint management, while maintaining asset inventory and

Qualifications

• 2+ years of desktop support or help desk experience.
• Experience with Windows 10/11 environments.
• Knowledge of Active Directory, Microsoft 365, Exchange.
• Familiarity with device deployment, software updates, and troubleshooting methodologies.

Responsibilities

• Provide desktop, laptop, mobile device, and peripheral support for end users.
• Diagnose and resolve hardware, software, printer, and application issues remotely and onsite.
• Deploy, configure, image, and maintain Windows-based devices.
• Support employee onboarding, offboarding, and equipment lifecycle management.
• Administer user accounts, permissions, and password resets in Active Directory and Microsoft 365.
• Assist with software installation, updates, patching, and endpoint management.
• Manage tickets, document solutions, and provide timely communication to users.
• Support conference room technology, collaboration tools, and productivity applications.
• Maintain accurate asset inventory and technical documentation.
• Follow security best practices and escalate potential risks when appropriate.

Skills

Desktop support

Windows troubleshooting

Customer service

Communication

Problem solving

Education

Associate degree

Tools

Intune

ServiceNow

Endpoint protection

MDM tools

Job description

Ledgent Technology is seeking a Desktop Support Analyst to assist end users with hardware, software, and enterprise tech environments. You will troubleshoot issues, deploy devices, manage user accounts, and ensure excellent customer service.

The role starts remotely and will move onsite in Columbia, SC when the office opens in January 2027. Responsibilities include supporting Windows devices, AD/365/Exchange, ticketing, and endpoint management, while maintaining asset inventory and