Desktop Support Analyst I

Jacamcatalyst; Gardendale (AL); On-site; USD 42,000 - 65,000; Full time

Job summary

Jacamcatalyst is seeking a Desktop Support Analyst to maintain workstation integrity and support mobile devices across the company. You will be the primary contact for employee technology issues and help desk requests.

The role requires hands-on experience with Windows environments, AD, and hardware/software installation, with travel as needed. A strong customer-focus and the ability to work under pressure are essential.

Qualifications

• 2+ years of experience supporting Windows desktops/laptops.
• Proficient with Active Directory and Microsoft Exchange.
• Experience installing software and applying patches on desktops.
• Troubleshooting basic network, software, and printing issues.
• Flexible and willing to learn new technologies.
• Able to meet deadlines and work under pressure.
• Demonstrates discretion and maintains confidentiality.
• Effective communication of technical concepts to varied audiences.

Responsibilities

• Manage users, groups, and permissions in Active Directory.
• Support mobile devices including Microsoft, Apple, and Android devices.
• Assist with networking problems remotely and in-house.
• Install and configure new hardware and software.
• Maintain a responsive Jacam technology help desk.
• Answer, support, resolve, and document end-user technology problems via phone, email, or direct contact
• End-user support - installation, configuration and ongoing usability of desktops, peripherals and software.
• Monitor and troubleshoot computer hardware and software problems.
• Work with IT vendors to resolve technical problems with computing equipment and software.
• Contribute to technical support documentation of resolutions, processes, and procedures.

Skills

Windows support

Troubleshooting

Adaptability

Communication

Time management

Discretion

IT concepts

Tools

Active Directory

Microsoft Exchange

Hardware installation

Networking basics

Mobile devices support

Printer troubleshooting

Job description

Our office currently has an opportunity for a professional and experienced individual to fill the role of Desktop Support Analyst. In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations, mobile devices, and associated software within the company. The Desktop Support Analyst will also be the main point of contact for employee who are experiencing computer/technology issues.

WORK ENVIRONMENT: A controlled atmosphere set within an office environment. Willing to travel.

Responsibilities

• Manage users, groups, and permissions in Active Directory.
• Support all mobile devices including Microsoft, Apple, and Android phones and tablets.
• Assist with networking problems remotely and in house.
• Install and configure new hardware and software.
• Maintain an organized and responsive JACAM technology help desk.
• Answer, Support, Resolve, and Document end user technology problems via phone, email, or direct contact
• End User Support -Installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
• Support, Monitor, Test, and Troubleshoot computer hardware and software problems.
• Vendor Support- Work with IT vendor support contacts to resolve technical problems with computing equipment and software.
• Contribute to technical support documentation of resolutions, processes, and procedures.

Qualifications:

• 2 years of experience supporting Windows desktop/laptop PC's.
• Solid understanding of Active Directory/Microsoft Exchange
• Experience installing software, patches, updates on desktop computers and laptops
• Experience troubleshooting basic network, software, printing problems.
• Must be flexible and be able to adapt to different tasks including ability and willingness to learn new as well as existing computer technologies.
• Ability to meet deadlines and manage stress effectively in high-pressure situations
• A strong sense of discretion and confidentiality required
• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience