Desktop Support Analyst I

Jacam Catalyst; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Jacam Catalyst is seeking a Desktop Support Analyst to maintain the integrity of all company workstations and mobile devices and to serve as the primary contact for employee technology issues. You will manage users and permissions in Active Directory, support Windows desktops, install software, and troubleshoot basic network problems while documenting resolutions for the help desk.

Office-based role with travel willingness and a focus on delivering reliable, user‑friendly IT support across the

Qualifications

• 2+ years of experience supporting Windows desktops and laptops.
• Strong knowledge of Active Directory and Microsoft Exchange.
• Experience installing software and patches on workstations.
• Ability to troubleshoot basic network, software, and printing problems.
• Ability to adapt to varied tasks and learn new technologies.
• Strong time management and ability to work under pressure.

Responsibilities

• Manage users, groups, and permissions in Active Directory.
• Support mobile devices including Microsoft, Apple, and Android devices.
• Assist with networking problems remotely and in-house.
• Install and configure new hardware and software.
• Maintain an organized and responsive help desk.
• Document end-user issues and resolutions.
• Provide end-user support for desktop computers, peripherals, and software.
• Troubleshoot computer hardware and software problems.
• Coordinate with IT vendors to resolve issues.
• Contribute to technical support documentation.

Skills

Active Directory

Microsoft Exchange

Windows Desktop Support

Network Troubleshooting

Documentation

Communication Skills

Job description

Our office currently has an opportunity for a professional and experienced individual to fill the role of Desktop Support Analyst. In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations, mobile devices, and associated software within the company. The Desktop Support Analyst will also be the main point of contact for employee who are experiencing computer/technology issues.

WORK ENVIRONMENT: A controlled atmosphere set within an office environment. Willing to travel.

Responsibilities :

• Manage users, groups, and permissions in Active Directory.
• Support all mobile devices including Microsoft, Apple, and Android phones and tablets.
• Assist with networking problems remotely and in house.
• Install and configure new hardware and software.
• Maintain an organized and responsive JACAM technology help desk.
• Answer, Support, Resolve, and Document end user technology problems via phone, email, or direct contact
• End User Support -Installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
• Support, Monitor, Test, and Troubleshoot computer hardware and software problems.
• Vendor Support- Work with IT vendor support contacts to resolve technical problems with computing equipment and software.
• Contribute to technical support documentation of resolutions, processes, and procedures.

Qualifications:

• 2 years of experience supporting Windows desktop/laptop PC's.
• Solid understanding of Active Directory/Microsoft Exchange
• Experience installing software, patches, updates on desktop computers and laptops
• Experience troubleshooting basic network, software, printing problems.
• Must be flexible and be able to adapt to different tasks including ability and willingness to learn new as well as existing computer technologies.
• Ability to meet deadlines and manage stress effectively in high-pressure situations
• A strong sense of discretion and confidentiality required
• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience