Desktop Support Specialist | Windows & M365 Expert

Epic Health Partners; Danville (VA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Training & development

Job summary

Epic Health Partners is seeking a Desktop Support Technician to provide hands-on technical support across the organization. This role troubleshoots hardware and software issues, configures and maintains workstations, and assists staff with day-to-day technology needs to ensure reliable access to systems and tools.

The role includes setting up desktops and peripherals, supporting Microsoft 365, routine maintenance, password resets, and coordinating with vendors.

Qualifications

• Two (2) years of IT support, help desk, desktop support, or related technical experience.
• Working knowledge of Windows operating systems, Microsoft 365, computer hardware, and common office technology.
• Strong troubleshooting, problem-solving, and customer service skills.
• Experience supporting computers, printers, mobile devices, and basic network connectivity.
• Ability to manage and document support requests through a ticketing system and coordinate with vendors as needed.
• Strong organizational, communication, and time-management skills.
• Ability to maintain confidentiality, and work independently.

Responsibilities

• Set up, configure, and deploy desktops, laptops, monitors, docking stations, and peripheral equipment.
• Install, update, and troubleshoot software applications on employee workstations.
• Provide technical support for Microsoft 365 applications and other business software.
• Perform routine maintenance, upgrades, and replacement of computer equipment.
• Assist with user account management, password resets, and access-related requests.
• Configure and support desk phones, voicemail systems, and basic telecommunications functions.
• Troubleshoot and maintain printers, copiers, scanners, and other office technology.
• Monitor, prioritize, assign, and update support tickets to ensure timely resolution and accurate documentation of technology and facilities-related requests.
• Submit, track, and coordinate facilities maintenance requests, ensuring issues are documented, communicated, and resolved in a timely manner.
• Maintain regular communication with vendors, building management, and internal stakeholders regarding the status of technology and facilities support requests.
• Maintain inventory of IT equipment and technology assets and coordinate equipment repairs, replacements, and warranty services as needed.

Skills

Windows OS

Microsoft 365

Hardware troubleshooting

Ticketing system

Customer service

Vendor coordination

Documentation

Communication

Job description

Epic Health Partners is seeking a Desktop Support Technician to provide hands-on technical support across the organization. This role troubleshoots hardware and software issues, configures and maintains workstations, and assists staff with day-to-day technology needs to ensure reliable access to systems and tools.

The role includes setting up desktops and peripherals, supporting Microsoft 365, routine maintenance, password resets, and coordinating with vendors.