Desktop Support Engineer — Windows & M365 Expert

IntegraTouch; City of Rochester (NY); On-site; USD 50,000 - 70,000; Part time

Job summary

A technology support organization based in Rochester is seeking a skilled Desktop Support Engineer to provide comprehensive deskside and remote technical support. The ideal candidate will have experience in troubleshooting Windows operating systems, Microsoft 365, and Active Directory. This role emphasizes strong customer service, collaborative teamwork, and the ability to manage IT systems efficiently.

Qualifications

• 2-5 years of experience in desktop support, IT helpdesk, or a similar role.
• Expertise in Windows 10/11, Microsoft Office 365, and Active Directory.
• Exceptional troubleshooting skills for both deskside and remote environments.

Responsibilities

• Provide Tier 1/2 deskside and remote technical support for Windows desktops, laptops, and peripheral devices.
• Manage and maintain user accounts, permissions, and group policies in Active Directory and Azure AD.
• Deliver excellent customer service by maintaining a professional and empathetic approach to end-user interactions.

Skills

Troubleshooting

Customer service

Active Directory

Windows 10/11

Networking fundamentals

Education

Bachelor's degree in Computer Information Systems or equivalent experience

Tools

Microsoft Intune

SCCM

Job description

A technology support organization based in Rochester is seeking a skilled Desktop Support Engineer to provide comprehensive deskside and remote technical support. The ideal candidate will have experience in troubleshooting Windows operating systems, Microsoft 365, and Active Directory. This role emphasizes strong customer service, collaborative teamwork, and the ability to manage IT systems efficiently.