Remote Deposits Implementation & Support Specialist

Jack Henry; Springfield (MO); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Jack Henry is hiring a Retail Banking Install & Support Analyst to assist clients with installation and support of banking products. Responsibilities include analyzing client needs, providing training, and maintaining communication throughout the project. Candidates should have at least 5 years of banking experience in customer-facing roles, strong analytical and communication skills, and must be available for up to 50% travel.

This position offers a hybrid work environment and encompasses various support tasks, including preparing training materials. Ideal applicants will be detail-oriented and capable of managing multiple responsibilities effectively.

Qualifications

• Minimum 5 years of banking experience in customer-facing roles.
• Experience conducting presentations and training.
• Must live within a 70-mile radius of specified locations.

Responsibilities

• Analyze customer’s existing products and consult for mapping.
• Prepare customers for installation and provide training/support.
• Perform system set-up and ensure software processes run.
• Communicate customer needs to team and maintain project communication.
• Prepare training materials and documentation for customers.

Skills

Banking experience

Customer service interaction skills

Analytical skills

Communication skills

Detail-oriented

Education

Associate’s or Bachelor’s degree

Tools

Silverlake

JHA products

Job description

Jack Henry is hiring a Retail Banking Install & Support Analyst to assist clients with installation and support of banking products. Responsibilities include analyzing client needs, providing training, and maintaining communication throughout the project. Candidates should have at least 5 years of banking experience in customer-facing roles, strong analytical and communication skills, and must be available for up to 50% travel.

This position offers a hybrid work environment and encompasses various support tasks, including preparing training materials. Ideal applicants will be detail-oriented and capable of managing multiple responsibilities effectively.