Remote Banking Software Support Specialist III

Jack Henry & Associates, Inc.; Springfield (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Jack Henry & Associates, Inc. is seeking candidates for a remote position responsible for providing troubleshooting support for JHA Silverlake Deposits. Candidates must have at least 5 years of experience in the financial sector and strong back-office operations knowledge.

The ideal candidate will excel in customer service environments, possess problem-solving skills, and be able to manage multiple priorities effectively. The role may require on-call support and flexibility in working hours.

Qualifications

• Minimum of 5 years of experience in a financial institution with Deposit Operations.
• At least 1 year in a professional customer service environment.
• Strong communication skills with a customer-first approach.

Responsibilities

• Provide level one troubleshooting for JHA Silverlake deposits processing.
• Research financial institution software issues and resolve them.
• Respond to client inquiries regarding the application.

Skills

Customer support

Problem-solving

Communication

Attention to detail

Tools

Jack Henry Silverlake Software

Job description

Jack Henry & Associates, Inc. is seeking candidates for a remote position responsible for providing troubleshooting support for JHA Silverlake Deposits. Candidates must have at least 5 years of experience in the financial sector and strong back-office operations knowledge.

The ideal candidate will excel in customer service environments, possess problem-solving skills, and be able to manage multiple priorities effectively. The role may require on-call support and flexibility in working hours.