Deposits Implementation & Support Analyst

Jack Henry; Springfield (MO); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Jack Henry is hiring a Retail Banking Install & Support Analyst to assist clients with installation and support of banking products. Responsibilities include analyzing client needs, providing training, and maintaining communication throughout the project. Candidates should have at least 5 years of banking experience in customer-facing roles, strong analytical and communication skills, and must be available for up to 50% travel.

This position offers a hybrid work environment and encompasses various support tasks, including preparing training materials. Ideal applicants will be detail-oriented and capable of managing multiple responsibilities effectively.

Qualifications

• Minimum 5 years of banking experience in customer-facing roles.
• Experience conducting presentations and training.
• Must live within a 70-mile radius of specified locations.

Responsibilities

• Analyze customer’s existing products and consult for mapping.
• Prepare customers for installation and provide training/support.
• Perform system set-up and ensure software processes run.
• Communicate customer needs to team and maintain project communication.
• Prepare training materials and documentation for customers.

Skills

Banking experience

Customer service interaction skills

Analytical skills

Communication skills

Detail-oriented

Education

Associate’s or Bachelor’s degree

Tools

Silverlake

JHA products

Job description

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting‑edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Jack Henry ArgoKeys Deposits Installation & Support team is hiring a Retail Banking Install & Support Analyst. In this role, candidates will be responsible for working onsite and remote with Jack Henry clients during an install and support capacity, and providing client support as complex issues arise. The ideal candidate will have experience with front line retail banking and be a strong communicator. Candidates will conduct presentations and training to assist our clients with best practices around the new account opening applications, and must have strong analytical skills, be detail oriented and very organized.

This position requires up to 25% travel, which may include nights and weekends (averaging 1 week every month). It is a remote position; candidates must live within approximately a 70‑mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO; Birmingham, AL; Louisville, KY; or Charlotte, NC.

What you’ll be responsible for:

• Analyzes the customer’s existing products/processes and consults with the customer to map existing system to the JHA product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post‑installation.
• Oversees/performs system set‑up for customer (parameter set‑up, creates job files for processing, etc.) and ensures related business processes run on software.
• Provides software support/guidance by answering questions on functions, features, and usage of software products; support may be at the customer site or remote.
• Communicates the customer’s needs and expectations with programmers, other team members and team leader.
• Maintains effective communication with customers throughout entire project/case.
• Identifies/maintains customer issues and ensures proper resolution; maintains customer issue list by application and forwards all to the appropriate personnel for resolution.
• Prepares training materials and documentation for customers and internal use.
• Performs after‑hours support on a rotating basis.
• May perform other job duties as assigned.

What you’ll need to have:

• Minimum 5 years of banking experience (Front‑Line Customer Facing) as a teller, personal banker or new accounts/customer onboarding at a bank or credit union.
• Must be able to travel up to 50%, which may include nights and weekends.
• Must be able to work an on‑call rotational schedule as business needs dictate.

What would be nice for you to have:

• Associate’s or Bachelor’s degree.
• Working knowledge of Silverlake.
• Experience or knowledge in any of the following JHA products: ArgoKeys, CPS, Synergy, Yellow Hammer/FCD, NetTeller/Banno or Synapsys.
• Excellent customer service interaction skills.
• Understanding of retail banking platform processes including new customer onboarding, new account opening, customer and account maintenance and related workflow.

Equal Employment Opportunity

At Jack Henry, we are an equal opportunity employer and are committed to providing equal opportunity in all employment practices to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.