Remote Banking Software Implementation Specialist

Jack Henry

Louisville (KY)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Jack Henry in the United States is seeking a Banking Back Office Operations Analyst who loves to travel and thrives in a client-facing role, coordinating between bank clients and our software installation team.

This remote position requires extensive overnight travel nationwide and includes preinstallation planning, hands-on installation, training, and post-install support across Deposit Operations, General Ledger, and Loan Operations.

Qualifications

Minimum of 18 months of experience working in a financial institution in areas such as deposit operations, general ledger, or loan operations.
Position requires 50–60% travel for software implementations, typically 1–2 trips per month, with each trip lasting 5–9 days.
Ability to work extended hours, including nights and weekends, as needed.

Responsibilities

Implement, design, and provide training for Jack Henry banking software applications, including Loan Operations, General Ledger, and Deposit Operations.
Consult with banking clients to design parameter sets, validate data conversions, and deliver training on application functionality.
Analyze customers’ existing products and business processes, mapping them to Jack Henry software solutions.
Prepare clients for installation, guide them through the setup process, and provide post-installation training and support.
Oversee and perform system setup tasks such as parameter configuration, job file creation, and ensuring business processes run correctly on the software.
Travel with the conversion team to customer sites for software setup, training, conversion, and implementation activities.
Communicate and collaborate with application analysts, programmers, team members, and team leaders to analyze and audit transactions flowing through core systems.
Provide software support by answering questions related to system functions, features, and usage—both remotely and on-site.
Maintain consistent and effective communication with customers throughout the entire project or case lifecycle.
Identify, track, and ensure proper resolution of customer issues; maintain issue lists and route items to appropriate personnel.
Prepare training materials and documentation for customers and internal team members.
Perform other job duties as assigned.