Remote Dental Inbound Support Specialist

Humana; New Jersey; Remote; USD 39,000 - 49,000; Full time

Job summary

Humana is hiring a Dental Inbound Contacts Representative to work remotely from the Central or Eastern Time Zone. You will handle 40+ inbound calls daily, answer benefit questions, and guide members through next steps, while documenting interactions and outcomes.

The role supports members and providers within Humana's consumer contacts team, reporting to the Inbound Contacts Supervisor. Training starts Jan 4, 2027, with a comprehensive program and 8:30 AM–5:00 PM ET schedule.

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Customer service mindset with a genuine desire to help others.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity.
• Experience interpreting and responding to customer requests.
• Experience excelling within performance-focused settings.

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries.
• Escalate unresolved and pending customer grievances.
• Document all interactions, actions taken, and outcomes in internal systems.
• Resolve routine to moderately complex issues by following established guidelines and workflows.
• Identify issues requiring escalation and ensure handoff to the appropriate teams.
• Meet quality, productivity, and customer experience expectations.

Skills

Customer service

Documentation

Multi-system support

Communication

Problem solving

Empathy

Education

Associate or Bachelor's degree

Tools

CRM systems

Job description

Humana is hiring a Dental Inbound Contacts Representative to work remotely from the Central or Eastern Time Zone. You will handle 40+ inbound calls daily, answer benefit questions, and guide members through next steps, while documenting interactions and outcomes.

The role supports members and providers within Humana's consumer contacts team, reporting to the Inbound Contacts Supervisor. Training starts Jan 4, 2027, with a comprehensive program and 8:30 AM–5:00 PM ET schedule.