Remote Dental Inbound Support Specialist

Humana; Missouri; Remote; USD 39,000 - 49,000; Full time

Job summary

Humana is seeking a Dental Inbound Contacts Representative to be the first point of contact for members and providers. This remote role reports to the Inbound Contacts Supervisor within the Consumer Contacts team and focuses on answering benefit questions, resolving concerns, and guiding next steps to ensure customers feel informed and supported.

Key responsibilities include handling 40+ inbound calls daily, addressing multiple needs, escalating unresolved issues, documenting interactions in

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in Central or Eastern Time Zone.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity.
• Experience interpreting and responding to customer requests.
• Experience excelling within performance-focused settings.

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries.
• Escalate unresolved and pending customer grievances.
• Document all interactions, actions taken, and outcomes in internal systems.
• Resolve routine to moderately complex issues by following established guidelines and workflows.
• Identify issues requiring escalation and ensure handoff to the appropriate teams.
• Meet quality, productivity, and customer experience expectations.

Skills

Customer service

Detail oriented

Documentation

Multi-system navigation

Communication skills

Problem solving

Education

Associate or bachelor’s degree

Tools

CRM systems

Job description

Humana is seeking a Dental Inbound Contacts Representative to be the first point of contact for members and providers. This remote role reports to the Inbound Contacts Supervisor within the Consumer Contacts team and focuses on answering benefit questions, resolving concerns, and guiding next steps to ensure customers feel informed and supported.

Key responsibilities include handling 40+ inbound calls daily, addressing multiple needs, escalating unresolved issues, documenting interactions in