Remote Dental Inbound Support Specialist

Humana; Georgia; Remote; USD 39,000 - 49,000; Full time

Job summary

Humana is hiring a Dental Inbound Contacts Representative to be the first point of contact for members and providers. This remote role reports to the Inbound Contacts Supervisor and supports the Consumer Contacts team by answering benefit questions, resolving concerns, and guiding next steps to keep members informed and supported.

In this role you will handle 40+ inbound calls daily, document interactions in internal systems, and escalate issues as needed while maintaining high quality and

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in Central or Eastern Time Zone.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity.
• Experience interpreting and responding to customer requests.

Responsibilities

• Handle 40+ inbound calls daily from members and providers.
• Address daily benefit questions, service issues, and general inquiries.
• Escalate unresolved and pending customer grievances.
• Document all interactions, actions taken, and outcomes.
• Meet quality, productivity, and customer experience expectations.
• Identify issues requiring escalation and ensure handoffs.

Skills

Customer service

Documentation

Communication

Time management

Education

Associate or Bachelor's Degree

Job description

Humana is hiring a Dental Inbound Contacts Representative to be the first point of contact for members and providers. This remote role reports to the Inbound Contacts Supervisor and supports the Consumer Contacts team by answering benefit questions, resolving concerns, and guiding next steps to keep members informed and supported.

In this role you will handle 40+ inbound calls daily, document interactions in internal systems, and escalate issues as needed while maintaining high quality and