Dental Inbound Support Specialist (Remote)

Humana; Pennsylvania; Remote; USD 39,000 - 49,000; Full time

Job summary

Humana is hiring a Dental Inbound Contacts Representative. Working remotely, you will support members and providers by answering benefit questions, resolving concerns, and guiding next steps as part of the Consumer Contacts team.

The role involves handling 40+ inbound calls daily, documenting interactions, escalating when needed, and aiming for first-contact resolution while meeting quality and productivity standards.

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Customer service mindset with a genuine desire to help others.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity.
• Experience interpreting and responding to customer requests.
• Experience excelling within performance-focused settings.

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries
• Escalate unresolved and pending customer grievances
• Document all interactions, actions taken, and outcomes in internal systems
• Resolve routine to moderately complex issues by following established guidelines and workflows
• Identify issues requiring escalation and ensure handoff to the appropriate teams
• Meet quality, productivity, and customer experience expectations

Skills

Customer service

Documentation

Multi-system support

Communication

Problem solving

Time management

Resilience

Remote work

Education

Associate or Bachelor's Degree

Job description

Humana is hiring a Dental Inbound Contacts Representative. Working remotely, you will support members and providers by answering benefit questions, resolving concerns, and guiding next steps as part of the Consumer Contacts team.

The role involves handling 40+ inbound calls daily, documenting interactions, escalating when needed, and aiming for first-contact resolution while meeting quality and productivity standards.