Dental Inbound Support Specialist - Remote

Humana; United (LA); Remote; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Humana is seeking a Dental Inbound Contacts Representative to be the first point of contact for members and providers, working remotely and reporting to the Inbound Contacts Supervisor. You will help answer benefit questions, resolve concerns, and guide members through next steps to keep them informed and supported.

You will manage 40+ inbound calls daily in a back-to-back center environment, document interactions, escalate when needed, and aim for high quality and productivity in a supportive,

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Customer service mindset with a genuine desire to help others.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity.
• Experience interpreting and responding to customer requests.
• Experience excelling within performance-focused settings.

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries.
• Escalate unresolved and pending customer grievances.
• Document all interactions, actions taken, and outcomes in internal systems.
• Resolve routine to moderately complex issues by following established guidelines and workflows.
• Identify issues requiring escalation and ensure handoff to the appropriate teams.
• Meet quality, productivity, and customer experience expectations.

Skills

2+ years CS

Central/Eastern TZ

Customer service mindset

Documenting issues

Assessing support requests

Interpreting requests

Performance-focused

Education

Associate or Bachelor's Degree

Job description

Humana is seeking a Dental Inbound Contacts Representative to be the first point of contact for members and providers, working remotely and reporting to the Inbound Contacts Supervisor. You will help answer benefit questions, resolve concerns, and guide members through next steps to keep them informed and supported.

You will manage 40+ inbound calls daily in a back-to-back center environment, document interactions, escalate when needed, and aim for high quality and productivity in a supportive,