Remote Dental Inbound Support Agent

Humana, Inc.; Annapolis (MD); À distance; USD 39 000 - 49 000; Plein temps

Résumé du poste

Humana, Inc. is seeking a Dental Inbound Contacts Representative to support members and providers remotely. You will handle benefit questions, resolve concerns, and guide them through next steps, reporting to the Inbound Contacts Supervisor as part of the Consumer Contacts team.

This role emphasizes empathy, accuracy, and timely resolution, with a 40-hour work week, training starting January 4, 2027, and shifts between 11:00 AM and 9:00 PM Eastern after training.

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in Central or Eastern Time Zone.
• Customer service mindset with a genuine desire to help others.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity.
• Experience interpreting and responding to customer requests.
• Experience excelling within performance-focused settings.
• Associate or bachelor’s degree preferred.
• Previous inbound call center experience preferred.
• Healthcare, dental or insurance industry experience preferred.

Responsabilités

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries.
• Escalate unresolved and pending customer grievances.
• Document all interactions, actions taken, and outcomes in internal systems.
• Resolve routine to moderately complex issues by following established guidelines and workflows.
• Identify issues requiring escalation and ensure handoff to the appropriate teams.
• Meet quality, productivity, and customer experience expectations.

Connaissances

Customer service

Documentation

Issue escalation

Multi-system support

Communication

Performance-driven

Timezone eligibility

Formation

Associate or Bachelor's Degree

Description du poste

Humana, Inc. is seeking a Dental Inbound Contacts Representative to support members and providers remotely. You will handle benefit questions, resolve concerns, and guide them through next steps, reporting to the Inbound Contacts Supervisor as part of the Consumer Contacts team.

This role emphasizes empathy, accuracy, and timely resolution, with a 40-hour work week, training starting January 4, 2027, and shifts between 11:00 AM and 9:00 PM Eastern after training.