Remote Dental Inbound Support Specialist

Humana; South Carolina; Remote; USD 39,000 - 49,000; Full time

Job summary

Humana is seeking a Dental Inbound Contacts Representative to join our Consumer Contacts team. This remote role supports members and providers by addressing benefit questions, resolving concerns, and guiding next steps with a focus on accuracy, empathy, and first-contact resolution.

You will work from home with a schedule after training, typically 11:00 AM–9:00 PM Eastern, Monday–Friday. A minimum of 2 years in customer service and ETZ residency are required.

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems and escalating by severity.

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries
• Escalate unresolved and pending customer grievances
• Document all interactions, actions taken, and outcomes in internal systems
• Resolve routine to moderately complex issues by following established guidelines and workflows
• Identify issues requiring escalation and ensure handoff to the appropriate teams
• Meet quality, productivity, and customer experience expectations

Skills

Customer Service

Documentation

Issue Escalation

Communication

Performance-minded

Education

Associate or Bachelor's Degree

Job description

Humana is seeking a Dental Inbound Contacts Representative to join our Consumer Contacts team. This remote role supports members and providers by addressing benefit questions, resolving concerns, and guiding next steps with a focus on accuracy, empathy, and first-contact resolution.

You will work from home with a schedule after training, typically 11:00 AM–9:00 PM Eastern, Monday–Friday. A minimum of 2 years in customer service and ETZ residency are required.