Remote Dental Inbound Support Specialist

Humana; Indiana; Remote; USD 39,000 - 49,000; Full time

Job summary

Humana is seeking a Dental Inbound Contacts Representative to support members and providers remotely. You’ll handle 40+ inbound calls daily, address benefit questions, and guide next steps while documenting interactions in internal systems.

The role requires 2+ years of customer service experience, ETZ residency, and a focus on accuracy and empathy in a fast-paced environment. Training spans five to six weeks with a structured schedule.

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems and escalating based on severity.
• Experience interpreting and responding to customer requests.
• Experience excelling in performance-focused settings.

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries.
• Escalate unresolved and pending customer grievances.
• Document all interactions, actions taken, and outcomes in internal systems.
• Resolve routine to moderately complex issues by following established guidelines and workflows.
• Identify issues requiring escalation and ensure handoff to the appropriate teams.
• Meet quality, productivity, and customer experience expectations.

Skills

Customer service

Detail oriented

Documentation

Multitasking

Problem solving

Communication

Education

Associate or bachelor’s degree

Job description

Humana is seeking a Dental Inbound Contacts Representative to support members and providers remotely. You’ll handle 40+ inbound calls daily, address benefit questions, and guide next steps while documenting interactions in internal systems.

The role requires 2+ years of customer service experience, ETZ residency, and a focus on accuracy and empathy in a fast-paced environment. Training spans five to six weeks with a structured schedule.