Remote Dental Inbound Support Specialist

Humana; North Carolina; Remote; USD 39,000 - 49,000; Full time

Job summary

Humana is seeking a Dental Inbound Contacts Representative to handle high-volume calls from members and providers, answer benefit questions, resolve issues, and document outcomes. The role starts with a training period and includes an 8-hour shift between 11:00 AM and 9:00 PM Eastern, after onboarding, with potential travel to offices for training.

Strong documentation and escalation skills are essential. Remote position requiring ETZ residency, with an initial 12-month tenure in the role and a

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries.
• Escalate unresolved and pending customer grievances.
• Document all interactions, actions taken, and outcomes in internal systems.
• Resolve routine to moderately complex issues by following established guidelines and workflows.
• Identify issues requiring escalation and ensure handoff to the appropriate teams.
• Meet quality, productivity, and customer experience expectations.

Skills

Customer service

Communication

Documentation

Problem solving

Time management

Education

Associate or Bachelor's Degree

Job description

Humana is seeking a Dental Inbound Contacts Representative to handle high-volume calls from members and providers, answer benefit questions, resolve issues, and document outcomes. The role starts with a training period and includes an 8-hour shift between 11:00 AM and 9:00 PM Eastern, after onboarding, with potential travel to offices for training.

Strong documentation and escalation skills are essential. Remote position requiring ETZ residency, with an initial 12-month tenure in the role and a