Remote Dental Inbound Support Specialist

Humana, Inc.; Frankfort (KY); Remote; USD 39,000 - 49,000; Full time

Job summary

Humana, Inc. is seeking a Dental Inbound Contacts Representative for a remote position supporting members and providers with benefit questions, issues, and guidance on next steps.

You will be part of the Consumer Contacts team, reporting to the Inbound Contacts Supervisor, and focus on delivering a high-quality customer experience. Ideal candidates enjoy helping others, document interactions in detail, and escalate appropriately.

Qualifications

• Minimum 2 years of customer service experience
• Must reside in the Central or Eastern Time Zone
• Customer service mindset with a genuine desire to help others
• Experience documenting customer issues in detail
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity
• Experience interpreting and responding to customer requests
• Experience excelling within performance-focused settings

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries
• Escalate unresolved and pending customer grievances
• Document all interactions, actions taken, and outcomes in internal systems
• Resolve routine to moderately complex issues by following established guidelines and workflows
• Identify issues requiring escalation and ensure handoff to the appropriate teams
• Meet quality, productivity, and customer experience expectations

Skills

2+ years customer service

Remote/ET zone familiarity

Documentation of issues

Multi-system assessment

Issue escalation

Effective communication

Education

Associate or bachelor's Degree

Job description

Humana, Inc. is seeking a Dental Inbound Contacts Representative for a remote position supporting members and providers with benefit questions, issues, and guidance on next steps.

You will be part of the Consumer Contacts team, reporting to the Inbound Contacts Supervisor, and focus on delivering a high-quality customer experience. Ideal candidates enjoy helping others, document interactions in detail, and escalate appropriately.