Remote Dental Inbound Support Specialist

Humana, Inc.; Bismarck (ND); Remote; USD 39,000 - 49,000; Full time

Job summary

Humana, Inc. is hiring a Dental Inbound Contacts Representative to join the Consumer Contacts team. This remote role supports members and providers by answering benefit questions, resolving concerns, and guiding steps to resolution, with daily goals centered on accuracy and empathy.

The ideal candidate has at least 2 years of customer service experience and resides in the Central or Eastern Time Zone. Experience documenting issues across systems and escalating when needed is expected.

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems and escalating based on severity.
• Experience interpreting and responding to customer requests.
• Experience excelling within performance-focused settings.

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries.
• Escalate unresolved and pending customer grievances.
• Document all interactions, actions taken, and outcomes in internal systems.
• Resolve routine to moderately complex issues by following established guidelines and workflows.
• Identify issues requiring escalation and ensure handoff to the appropriate teams.
• Meet quality, productivity, and customer experience expectations.

Skills

Customer service

Time zone aware

Documentation skills

Issue escalation

Communication skills

Education

Associate or Bachelor's Degree

Job description

Humana, Inc. is hiring a Dental Inbound Contacts Representative to join the Consumer Contacts team. This remote role supports members and providers by answering benefit questions, resolving concerns, and guiding steps to resolution, with daily goals centered on accuracy and empathy.

The ideal candidate has at least 2 years of customer service experience and resides in the Central or Eastern Time Zone. Experience documenting issues across systems and escalating when needed is expected.