Dental Inbound Support Specialist - Remote

Humana; Iowa; Remote; USD 39,000 - 49,000; Full time

Job summary

Humana is accepting applicants for a Dental Inbound Contacts Representative. This remote role supports members and providers with benefit questions, concerns, and next steps.

You will work within the Inbound Contacts team to resolve issues and document outcomes, aiming for proactive first-contact resolution. Requirements include at least 2 years of customer service experience and residence in the Central or Eastern Time Zone.

Qualifications

• Minimum 2 years of customer service experience.
• Experience in a call center environment is preferred.
• Ability to document and assess customer requests in multiple systems.

Responsibilities

• Handle 40+ inbound calls daily from members and providers.
• Address benefit questions, service issues, and general inquiries.
• Escalate unresolved concerns and document interactions clearly.
• Follow established guidelines and workflows for issue resolution.
• Identify issues requiring escalation and ensure proper handoffs.
• Meet quality, productivity, and customer experience targets.

Skills

Customer service

Call center experience

Education

Associate or Bachelor's Degree

Job description

Humana is accepting applicants for a Dental Inbound Contacts Representative. This remote role supports members and providers with benefit questions, concerns, and next steps.

You will work within the Inbound Contacts team to resolve issues and document outcomes, aiming for proactive first-contact resolution. Requirements include at least 2 years of customer service experience and residence in the Central or Eastern Time Zone.