Remote Dental Benefits Support Specialist

Humana; New Hampshire; Remote; USD 39,000 - 49,000; Full time

Benefits offered by this job

Remote work

Health benefits

Paid training

Job summary

Humana is seeking a Dental Inbound Contacts Representative to handle member and provider inquiries remotely, guiding them through benefits and next steps. You’ll report to the Inbound Contacts Supervisor as part of the Consumer Contacts team, with a focus on problem-solving, empathy, and accurate documentation.

The role emphasizes handling a high-volume call environment, meeting quality metrics, and escalating when needed.

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity.
• Experience interpreting and responding to customer requests.
• Experience excelling within performance-focused settings.

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries.
• Escalate unresolved and pending customer grievances.
• Document all interactions, actions taken, and outcomes in internal systems.
• Resolve routine to moderately complex issues by following established guidelines and workflows.
• Identify issues requiring escalation and ensure handoff to the appropriate teams.
• Meet quality, productivity, and customer experience expectations.

Skills

Customer service

Communication

Documentation

Issue interpretation

Performance-driven

Education

Associate or Bachelor’s Degree

Job description

Humana is seeking a Dental Inbound Contacts Representative to handle member and provider inquiries remotely, guiding them through benefits and next steps. You’ll report to the Inbound Contacts Supervisor as part of the Consumer Contacts team, with a focus on problem-solving, empathy, and accurate documentation.

The role emphasizes handling a high-volume call environment, meeting quality metrics, and escalating when needed.