Remote Debt Collections Specialist — Grow Your Impact

AllianceOne; United States; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Training

Performance incentives

Career growth opportunities

Job summary

AllianceOne is seeking a compassionate Collections Specialist to help customers regain financial stability through personalized repayment options. This remote, goal‑oriented role rewards strong communication, problem solving, empathy, and relationship building in every interaction.

You will manage an assigned portfolio, contact customers by phone and email, explain available repayment plans, negotiate arrangements, and document outcomes in our systems.

Qualifications

• Six months or more of experience in collections, customer service, call center, sales, or another customer-facing role.
• Experience in collections is a plus but not required.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Build positive relationships with customers through professional, solution-focused conversations.
• Manage an assigned portfolio of customer accounts using company systems.
• Contact customers by phone and respond to inbound inquiries regarding repayment options.
• Understand each customer's financial situation and identify the best available payment solution.
• Negotiate payment arrangements, settlements, or hardship options within established guidelines.
• Maintain accurate account documentation after every customer interaction.
• Meet performance goals related to quality, productivity, customer engagement, and collections.
• Follow all company policies and regulatory requirements while protecting confidential customer information.

Skills

Communication

Active listening

Negotiation

Empathy

Time management

Team player

Job description

AllianceOne is seeking a compassionate Collections Specialist to help customers regain financial stability through personalized repayment options. This remote, goal‑oriented role rewards strong communication, problem solving, empathy, and relationship building in every interaction.

You will manage an assigned portfolio, contact customers by phone and email, explain available repayment plans, negotiate arrangements, and document outcomes in our systems.