Remote Collections Specialist — Earn Commission & Impact

LCS Financial Services Corporation; Vermont; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

100% Remote Position

Commission

Monday-Friday Schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off (DTO)

Team-Oriented Environment

Job summary

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join a nationwide team. You will handle inbound and outbound calls to negotiate resolutions, set up payment plans, and leverage skip-tracing tools while meeting regulatory standards.

The role requires independence, strong negotiation, and a track record in debt collection. This remote position supports a flexible, performance-driven environment with benefits and a 100% home-based setup.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Manage assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintain consistent communication with management and team members while working remotely.

Skills

Negotiation

Debt collection

Verbal communication

Organization

Remote work

Independence

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection software

Job description

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join a nationwide team. You will handle inbound and outbound calls to negotiate resolutions, set up payment plans, and leverage skip-tracing tools while meeting regulatory standards.

The role requires independence, strong negotiation, and a track record in debt collection. This remote position supports a flexible, performance-driven environment with benefits and a 100% home-based setup.