Remote Collections Specialist

Enova International; United States; Remote; USD 24,796; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching

PTO & paid holidays

Employee recognition program

Job summary

A leading financial technology company is seeking a fully remote Collections Representative to manage high volume calls with customers in financial distress. This role requires excellent conflict resolution and negotiation skills, with a focus on empathetic communication. Candidates should have at least one year of experience in debt collections. Compensation includes an hourly rate of $18 and various benefits such as health insurance and a 401(k) matching program.

Qualifications

• Minimum of 1 year in debt collections managing high volume inbound/outbound calls.
• Exceptional conflict resolution and communication skills.
• Strong negotiation abilities balancing policy adherence and customer empathy.

Responsibilities

• Proactively contact customers with overdue accounts to offer solutions.
• Manage inbound and outbound calls to address delinquent payments.
• Negotiate and execute payment arrangements following company protocols.

Skills

Conflict resolution

Active listening

Negotiation

Time management

Problem-solving

Job description

A leading financial technology company is seeking a fully remote Collections Representative to manage high volume calls with customers in financial distress. This role requires excellent conflict resolution and negotiation skills, with a focus on empathetic communication. Candidates should have at least one year of experience in debt collections. Compensation includes an hourly rate of $18 and various benefits such as health insurance and a 401(k) matching program.