Collections Specialist

TrueAccord; Kansas City (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

TrueAccord seeks a Collections Specialist to join their mission-driven team in Kansas City, Missouri. This unique role emphasizes an empathy-first approach to help consumers navigate financial hurdles. Responsibilities include advocating for consumers, managing interactions across various channels, and building sustainable payment solutions. No previous collections experience is required; candidates need only a high school diploma or GED and a desire to assist others. Join a team that values reliability and goal-driven work.

Qualifications

• Natural negotiator with a talent for persuasion.
• Ability to solve problems creatively and effectively.
• Reliable and goal-driven teammate.

Responsibilities

• Advocate for consumers using clear communication.
• Manage interactions across multiple channels.
• Build realistic payment plans with consumers.
• Ensure compliance with guidelines and standards.
• Share feedback to improve tech and processes.

Skills

Negotiation

Problem Solving

Customer Service

Communication

Teamwork

Education

High school diploma or GED

Job description

Join our mission-driven team as a Collections Specialist, where your goal is to humanize the debt resolution process. This isn’t your typical “collections job” - this is a jumping off place for your career.In this role, you will help consumers navigate their way back to financial health by replacing high-pressure tactics with active listening and collaborative problem-solving.

We train & grow our team members - both offering opportunities for advancement & promotion within the Collections team as well as serving as a potential entry point to other teams across our company! You’ll find previous collectors now in roles as leaders, working in operations, and even contributing as developers & IT professionals. Our belief that our continued success and growth are the proof that our empathy-first approach is the most effective tool for debt recovery.

Our next training class begins May 26th, 2026! Secure your spot today.

What You\'ll Do:

• Advocate for the Consumer: Act as a primary resource for individuals facing financial hurdles, using clear and compassionate communication to guide them toward a resolution.
• Master Multi-Channel Engagement: Drive account success by managing a high volume of interactions across phone, email, and digital chat platforms.
• Architect Payment Solutions: Work directly with consumers to build sustainable, realistic payment plans that align with their current budget while satisfying their financial obligations.
• Uphold Ethical Standards: Maintain our reputation for integrity by ensuring every conversation adheres to strict compliance guidelines and our internal "empathy-first" quality standards.
• Contribute to Process Growth: Work closely with your peers to share insights and feedback that help us refine our technology and improve the way we serve our community.

Who You Are:

• Natural Negotiator: You have a talent for persuasion and find satisfaction in turning a "no" into a "yes" through logical explanation and professional influence.
• You Solve Problems: You don\'t just see a balance; you see a puzzle. You enjoy finding creative "win-win" outcomes that provide relief to the consumer and results for the business.
• A Go-Getter (even when the going is tough): You’re resilient, tough, and know what it takes to get things done. You don’t get lost in the little things or pulled off-course. You have “grit” & determination and you own your responsibilities.
• An Empathetic Professional: You believe that high-quality customer service is the foundation of successful debt recovery and can maintain a positive, supportive tone in every interaction.
• Reliable and Goal-Driven: You are a dependable teammate who takes pride in meeting your daily targets and showing up for your team every single day.

No previous collections experience is required!

All you need is a high school diploma or GED and a desire to help people.