Collections Specialist I: Empathetic Debt Solutions

TrueML; Lenexa (KS); In loco; USD 57.308.000 - 66.345.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible vacation

Insurance (Medical/Dental/Vision)

Retirement savings options (401k)

Disability & life insurance

FSA / Limited FSA

Parental leave & voting time off

Wellness program access

PerkSpot discounts

Descrizione del lavoro

TrueAccord is hiring a Collections Specialist to help consumers navigate repayment with empathy and clarity. You will handle inbound/outbound communications, document interactions in our systems, and negotiate viable repayment options while ensuring compliance with regulations.

The role emphasizes delivering high-quality support, meeting performance targets, and collaborating with leadership on escalations. Onsite schedule with growth opportunities in a fast-paced environment.

Competenze

• High school diploma or GED required.
• 1 year of experience in customer service, contact centers, collections, or a related client-facing role (Note: Candidates bringing direct collections experience are eligible for additional compensation opportunities)

Mansioni

• Own the Customer Journey: Engage consumers and authorized third parties across inbound and outbound dialing, email messaging, and other supported channels to answer account inquiries and resolve balances.
• Negotiate & Problem-Solve: Partner with consumers to understand their financial circumstances, uncover their needs, and negotiate viable repayment plans.
• Maintain Accurate Records: Document all customer interactions, commitments, and account updates within internal systems with precision.
• Uphold Compliance: Ensure every interaction adheres to established collection procedures, client standards, and regulatory compliance expectations.
• Drive Operational Excellence: Manage your daily queue efficiently to meet key performance, quality, and productivity benchmarks.
• Recognize Escalations: Identify complex or sensitive scenarios that require additional review and collaborate with leadership to resolve them.

Conoscenze

Communicator

Negotiator

Detail-oriented

Adaptable learner

Formazione

High school diploma or GED

Descrizione del lavoro

TrueAccord is hiring a Collections Specialist to help consumers navigate repayment with empathy and clarity. You will handle inbound/outbound communications, document interactions in our systems, and negotiate viable repayment options while ensuring compliance with regulations.

The role emphasizes delivering high-quality support, meeting performance targets, and collaborating with leadership on escalations. Onsite schedule with growth opportunities in a fast-paced environment.