Debt Collections Specialist

NCC-PL | National Coordination Centre – Poland; Jacksonville (FL); Hybrid; USD 22,000 - 36,000; Full time

Benefits offered by this job

Uncapped earning potential

Weekly pay

Hybrid work arrangements

Medical, dental and vision insurance

Employee Assistance Program

Company-paid Life Insurance

Company-paid Short/Long Term Discount

Job summary

NCC-PL | National Coordination Centre – Poland is seeking a Debt Collections Specialist to manage overdue accounts, negotiate payment plans, and ensure compliant recovery efforts in a fast-paced environment.

This role offers hybrid work in the United States, uncapped earning potential, weekly pay, comprehensive benefits, and training. You’ll build rapport, meet performance goals, and contribute to ethical collections practices.

Qualifications

• Excellent communication and active listening in customer-facing calls.
• Maintain composure and solution-focused approach during conversations.
• Comfort with performance metrics and call-time expectations.
• Basic computer skills and ability to learn new systems.
• Call center or collections experience is helpful but not required; training provided.

Responsibilities

• Make and receive calls to discuss past-due accounts.
• Explain account status and available resolution options clearly.
• Negotiate payment arrangements per guidelines and compliance.
• Document all interactions accurately in the system.
• Meet daily, weekly, and monthly performance goals.
• Maintain professionalism and comply with FDCPA and company regulations.

Skills

Clear communication

Active listening

Composure under pressure

Performance-driven

Basic computer skills

Job description

Debt Collections Specialist - Build Your Career with Us!!!

Are you a confident communicator who thrives in a fast-paced, goal-driven environment with Uncapped Earning Potential?

We're hiring Debt Collections Specialist who excel at building rapport, navigating tough conversations with professionalism, and helping customers find realistic paths towards financial resolution.

Position Overview

Our Debt Collections Specialist are responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting customers through phone, email, or mail to discuss unpaid bills, negotiate payment plans and maintain accurate records of all interactions all while ensuring compliance with relevant laws and regulations.

What You'll Do

• Make and receive calls to discuss past-due accounts with customers
• Provide clear, empathetic explanations of account status and available resolution options
• Negotiate payment arrangements in alignment with Company guidelines and compliance requirements
• Document all interactions accurately and efficiently
• Meet daily, weekly and monthly performance goals
• Maintain professionalism and adhere to all federal, stated and Company regulations, including FDCPA

What You Bring

• Strong communication and active-listening skills
• Ability to stay composed, confident and solutions-focused
• Comfort working with performance metrics and structured call expectations
• Basic computer proficiency and ability to learn new systems
• Prior collections or call center experience is helpful but not required. - We provide training

Why You'll Love Working Here

• Uncapped earning potentialwith competitive hourly pay
• Weekly Pay
• Hybrid work arrangements
• Business casual work environment
• Medical, dental and vision insurance (with HSA Option)
• Employee Assistance Program (EAP)
• Company paid Life Insurance
• Company paid Short Term and Long Term Disability
• 401(k) with Company match
• Paid time off and paid holidays
• Comprehensive training and ongoing coaching
• Supportive team culture that values respect, compliance, and ethical practices

If you enjoy problem-solving and want a role where your results directly impact your earning potential, this is a strong fit and we'd love to meet you!

This job requisition is to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this Company. This job description is not to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.