Remote Data Solutions Engineer

United States Digital Space LLC; United States; Remote; USD 95,000 - 125,000; Full time

Job summary

dbt Labs is seeking a Customer Solutions Engineer to serve as frontline technical support for our customers across tickets, email, and video. You’ll deepen your expertise in the dbt platform, own customer issues from initial troubleshooting to resolution, and contribute to clear, accurate documentation for enablement.

This full-time, remote role covers the AMER-East region, including Texas and Philadelphia.

Qualifications

• Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests.
• Exceptional written and verbal communication skills.
• A genuine drive for solving problems and helping others.
• A strong technical foundation, especially within a SaaS support environment.
• Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success.
• Experience building documentation or technical how-to guides using a variety of media (text, images, video).
• A creative attitude toward problem solving, and enjoyment working directly with business stakeholders to help them get past roadblocks.
• Ability to use conversational AI systems (like Claude, ChatGPT, and internal chatbots) to support researching, authoring, reviewing, and synthesizing support and enablement content.

Responsibilities

• Support customers through diverse channels — tickets, email, and video — managing a range of issues from simple queries to intricate technical dilemmas.
• Build and deepen your technical expertise across all facets of the dbt platform, so you're ready to assist with any challenge.
• Take ownership of customer issues, from initial troubleshooting through to resolution.
• Enhance our documentation, ensuring it's both technically accurate and easy to understand.
• Proactively seek out professional development opportunities, always aiming to bring more to the team and our users.
• Learn dbt Core and the dbt platform, and build technical expertise broadly across all areas of our product.
• Collaborate with peers, engineering, and other stakeholders across time zones to deliver a high-quality support experience.
• Use conversational AI tools to support researching, authoring, and reviewing support responses and internal documentation.

Skills

SQL

APIs

Conversations AI

Communication

SaaS support

Documentation

Problem solving

Client-facing

Collaboration

JSON/YAML

Tools

Zendesk

Datadog

LogicMonitor

Snowflake

BigQuery

Job description

dbt Labs is seeking a Customer Solutions Engineer to serve as frontline technical support for our customers across tickets, email, and video. You’ll deepen your expertise in the dbt platform, own customer issues from initial troubleshooting to resolution, and contribute to clear, accurate documentation for enablement.

This full-time, remote role covers the AMER-East region, including Texas and Philadelphia.