Senior Customer Solutions Engineer (Remote, SaaS Data)

Fivetran; Colorado; On-site; USD 112,000 - 134,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

Generous PTO and holidays including a

RSU stock grants

Professional development and training

Company virtual events and team-buidl

Monthly cell phone stipend

Mental health support platform access

Job summary

Fivetran is seeking a Senior Customer Solutions Engineer to provide frontline technical support for dbt Labs customers. This full-time remote role serves the AMER-East region, handling tickets, email, and video inquiries, and requires deep knowledge of dbt platform, SQL, APIs, and data warehouses.

You will own issues end-to-end, contribute to documentation, and collaborate across time zones to ensure a high-quality support experience.

Qualifications

• Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests.
• Exceptional written and verbal communication skills.
• A genuine drive for solving problems and helping others.
• A strong technical foundation, especially within a SaaS support environment.
• Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success.
• Experience building documentation or technical how-to guides using a variety of media (text, images, video).
• Ability to use conversational AI systems to support researching, authoring, reviewing, and synthesizing support content.

Responsibilities

• Support customers through diverse channels — tickets, email, and video — managing a range of issues from simple queries to intricate technical dilemmas
• Build and deepen your technical expertise across all facets of the dbt platform, so you're ready to assist with any challenge
• Take ownership of customer issues, from initial troubleshooting through to resolution
• Enhance our documentation, ensuring it's both technically accurate and easy to understand
• Proactively seek out professional development opportunities, always aiming to bring more to the team and our users Learn dbt Core and the dbt platform, and build technical expertise broadly across all areas of our product
• Collaborate with peers, engineering, and other stakeholders across time zones to deliver a high-quality 1 support experience
• Use conversational AI tools to support researching, authoring, reviewing, and synthesizing support and enablement content

Skills

SQL

APIs

Communication

Documentation

Client-facing

AI tools

dbt knowledge

Tools

Zendesk

Datadog

LogicMonitor

Snowflake

BigQuery

dbt

YAML/JSON

Job description

Fivetran is seeking a Senior Customer Solutions Engineer to provide frontline technical support for dbt Labs customers. This full-time remote role serves the AMER-East region, handling tickets, email, and video inquiries, and requires deep knowledge of dbt platform, SQL, APIs, and data warehouses.

You will own issues end-to-end, contribute to documentation, and collaborate across time zones to ensure a high-quality support experience.