Remote Data Center Field Service Operations Leader

ABB; Kentucky; Remoto; USD 119.000 - 190.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401k plan

Employee stock plan

11 paid holidays

Life insurance

Disability coverage

Descrizione del lavoro

ABB is seeking a leader for the Data Center Services Center of Excellence in the United States. The role oversees day-to-day service activities within Electrification Services, with accountability for the Data Center Service segment and surge team development, remotely within the U.S., with a preference for Western or Mountain Time Zones.

You will drive field service operations, mentor engineers, and collaborate across ABB teams to ensure high-quality execution while traveling up to 50% of the

Competenze

• Bachelor’s Degree in Engineering or Business or commensurate experience.
• Knowledge of Data Center Start-up and Commissioning strategies, field service personnel development and the electrical industry within the Data Center market.
• Knowledge of MS Project, Google Suite apps, SAP, and project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.).
• Must interpret and work from engineering drawings and technical specifications.
• Technical understanding of power delivery equipment: transformers, switchgear, breakers, relays, etc.
• Maintain high safety standards and regulatory compliance.
• Strong leadership, clear communication, teamwork, and a customer-focused mindset.
• Willing to travel up to 50% of time.
• Candidates must have work authorization to work in the US.

Mansioni

• Implements and oversees data center service strategy aligned with global objectives.
• Drives service availability, quality, and customer experience across field operations.
• Maintains customer focus, urgency, and care in all service interactions.
• Leads continuous improvement and KPI-based performance management.
• Identifies on-site opportunities and communicates them to account teams.
• Oversees surge team operations including onboarding, training, compliance, and timesheets.
• Provides leadership and coaching to Field Service Engineers/Technicians.
• Collaborates across ABB teams to assign personnel and support project execution.

Conoscenze

Leadership

Communication

Teamwork

Customer-focused

Formazione

Bachelor’s Degree in Engineering or Business

Strumenti

MS Project

Google Sheets

Docs

Drive

Slides

SAP

Procore

BIM

Compass

CxAlloy

Descrizione del lavoro

ABB is seeking a leader for the Data Center Services Center of Excellence in the United States. The role oversees day-to-day service activities within Electrification Services, with accountability for the Data Center Service segment and surge team development, remotely within the U.S., with a preference for Western or Mountain Time Zones.

You will drive field service operations, mentor engineers, and collaborate across ABB teams to ensure high-quality execution while traveling up to 50% of the