Remote Data Center Field Services Operations Lead

ABB; West Virginia; Remote; USD 119,000 - 190,000; Full time

Benefits offered by this job

401(k) plan

Health benefits

11 paid holidays

Job summary

ABB is seeking a Data Center Services leader to run day-to-day service activities for the Data Center Services Center of Excellence in the United States. The role reports to the Director, Data Center Services Center of Excellence and involves overseeing surge team operations and ensuring high-quality execution across field service operations.

The position offers remote work within the US, with a preference for candidates in Western or Mountain Time Zones, and requires travel up to 50% and work

Qualifications

• Bachelor's degree or commensurate experience in engineering or business.
• Knowledge of Data Center Start-up and Commissioning strategies and field service personnel development.
• Must be able to interpret engineering drawings and technical specifications; travel up to 50%
• US work authorization to work for ABB in the US.

Responsibilities

• Improves service availability, quality, and customer experience across field service operations.
• Develops and reviews field service strategy aligned with global objectives.
• Drives continuous improvement and KPI-based performance management.
• Oversees Surge Team operations including onboarding, training, and timesheet validation.
• Provides leadership and development for Field Service Engineers/Technicians.

Skills

Leadership

Project management

Customer focus

Communication

Travel up to 50%

Education

Bachelor's degree in Engineering or Business

Tools

MS Project

Google Suite

SAP

Procore

BIM/Compass/CxAlloy

Job description

ABB is seeking a Data Center Services leader to run day-to-day service activities for the Data Center Services Center of Excellence in the United States. The role reports to the Director, Data Center Services Center of Excellence and involves overseeing surge team operations and ensuring high-quality execution across field service operations.

The position offers remote work within the US, with a preference for candidates in Western or Mountain Time Zones, and requires travel up to 50% and work