Remote Data Center Field Service Operations Leader

ABB; South Dakota; Remote; USD 119,000 - 190,000; Full time

Benefits offered by this job

Life insurance

Parental leave

Paid holidays

Short term disability

Long term disability

401(k)

Employee discount

Job summary

ABB is seeking a CoE Field Service Operations Manager for the Data Center Division in the United States. This remote role within the U.S. has a preference for candidates located in the Western or Mountain Time Zones.

You will lead the day-to-day service activities for the Data Center Services Center of Excellence, driving strategy, customer-focused service, and Surge Team operations to ensure high-quality execution across the organization.

Qualifications

• Bachelor's Degree in Engineering or Business or commensurate experience.
• Sound knowledge of Data Center Start-up and Commissioning strategies.
• Knowledge of MS suite of products including MS Project, Google Sheets, Docs, Drive, and Slides, SAP, and project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.).
• Must be able to interpret and work from engineering drawings and technical specifications.

Responsibilities

• Improves service availability, quality, and customer experience across all field service operations.
• Develops, implements, and reviews field service strategy aligned with global business objectives.
• Ensures strong customer focus, urgency, and care in all service interactions to drive retention.
• Drives continuous improvement, firsttimeright execution, and KPIbased performance management.
• Identifies onsite opportunities to enhance customer operations and communicates them to account teams.
• Leads a culture of operational excellence, risk management, and effective endtoend service delivery.
• Manages resource planning, workload balancing, and compliance with all HSE standards and ABB Way requirements.
• Oversees Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices.
• Provides leadership, coaching, and development for Field Service Engineers/Technicians to ensure highquality execution.
• Collaborates across ABB teams to assign personnel, resolve technical issues, support project execution, and drive continuous improvement.

Skills

Leadership

Communication

Teamwork

Customer focus

Education

Bachelor's Degree in Engineering or Business

Tools

MS Project

Google Workspace

SAP

Procore

BIM

Compass

Job description

ABB is seeking a CoE Field Service Operations Manager for the Data Center Division in the United States. This remote role within the U.S. has a preference for candidates located in the Western or Mountain Time Zones.

You will lead the day-to-day service activities for the Data Center Services Center of Excellence, driving strategy, customer-focused service, and Surge Team operations to ensure high-quality execution across the organization.