Remote Data Center Field Services Leader - CoE Ops

ABB; Idaho; Remote; USD 119,000 - 190,000; Full time

Benefits offered by this job

Health, Life & Disability benefits

Parental Leave

11 paid holidays

Job summary

ABB in the United States is seeking a CoE Field Service Operations Manager for the Data Center division. This remote role (West/Mountain preferred) ensures day-to-day service execution, surge-team development, and strategic field service direction across the Data Center Services Center of Excellence.

You will lead engineers/technicians, collaborate across ABB teams, and drive continuous improvement while upholding safety and customer focus.

Qualifications

• Bachelor's degree in Engineering or Business or commensurate experience.
• Knowledge of Data Center Start-up and Commissioning strategies, field service personnel development and the electrical industry within the Data Center market.
• Knowledge of MS Project, Google suite of products, SAP, and project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.).
• Ability to interpret and work from engineering drawings and technical specifications.
• Technical understanding of power delivery equipment: transformers, switchgear, breakers, relays, etc.
• Maintain high standards for safety and housekeeping and assure compliance with all environmental regulations.
• Strong leadership, clear communication, teamwork, and a customer-focused mindset.
• Willing to travel up to 50% of time.
• Candidates must already have work authorization to work in the US.

Responsibilities

• Run day-to-day service activities for the Data Center Services Center Of Excellence.
• Own day-to-day execution within the Data Center Service segment and support surge team development.
• Develop, implements, and reviews field service strategy aligned with global objectives.
• Oversee Surge Team operations, onboarding, training, and timesheet validation.
• Provide leadership, coaching, and development for Field Service Engineers/Technicians.
• Collaborate across ABB teams to assign personnel and resolve issues.

Skills

Leadership

Customer focus

Travel up to 50%

Data Center Start-up

Electrical industry knowledge

Team development

Risk management

Education

Bachelor's degree in Engineering or Business

Tools

MS Project

Google Suite

SAP

BIM

Compass

CxAlloy

Procore

Job description

ABB in the United States is seeking a CoE Field Service Operations Manager for the Data Center division. This remote role (West/Mountain preferred) ensures day-to-day service execution, surge-team development, and strategic field service direction across the Data Center Services Center of Excellence.

You will lead engineers/technicians, collaborate across ABB teams, and drive continuous improvement while upholding safety and customer focus.