Remote Cybersecurity Services Delivery Lead

Palo Alto Networks, Inc.; Washington (District of Columbia); Remote; USD 151,000 - 208,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking a Senior Professional Services Leader to oversee a team of 10-15+ consultants delivering deployment, upgrade, and strategic security engagements across the Cortex product suite.

Drive business growth through pre-sales, LOE estimation, and SOW creation while maintaining milestones, revenue targets, and high CSAT. The role partners with Sales, manages client relationships, and coordinates internal resources to deliver high-impact security solutions.

Qualifications

• Leadership Experience: 2+ years managing teams of 10+ technical resources; 5+ years delivering or supporting enterprise cybersecurity solutions.
• 3+ years leading government customer engagements with public sector procurement, compliance frameworks (FedRAMP, FISMA, FAR).
• Security & Operations Domain: SOC, Incident Response, security engineering, SOAR, endpoint protection, threat mitigation.
• Cloud & DevOps: AWS, Azure, GCP, containerization, orchestration, AppSec, CI/CD workflows.
• Product & Systems: Cortex product suite; SFDC, Clarizen, G-Suite familiarity.
• Education & Travel: Degree in technical field; travel up to 20% across North America.
• Preferred Certifications: CISSP, PMP, CCSP, or CISM.

Responsibilities

• Lead daily activities for 10-15+ multi-disciplined consultants, including hiring, career development, capacity scheduling, performance management, and promotions.
• Oversee end-to-end service delivery across SOC operations, Endpoint protection, Threat Mitigation, Cloud Posture, Runtime, AppSec, and Automation workstreams.
• Partner with Sales and Account teams to scope engagements, generate SOWs, estimate LOEs, and pitch specialized consulting and automation packages.
• Build strategic client relationships, serve as the primary escalation point for complex issues, and safeguard project timelines.
• Onboard, train, and manage third-party partners and contractors to integrate external talent while enforcing internal quality standards.
• Partner with the PMO on project planning, contribute to new service offering operationalization, and expand technical training content for internal teams.

Skills

Leadership

Public sector knowledge

Client engagement

Team management

Cloud & DevOps

Education

Bachelor's in Computer Engineering

MBA or related technical field preferred

Tools

Salesforce (SFDC)

Clarizen

G-Suite

Job description

Palo Alto Networks, Inc. is seeking a Senior Professional Services Leader to oversee a team of 10-15+ consultants delivering deployment, upgrade, and strategic security engagements across the Cortex product suite.

Drive business growth through pre-sales, LOE estimation, and SOW creation while maintaining milestones, revenue targets, and high CSAT. The role partners with Sales, manages client relationships, and coordinates internal resources to deliver high-impact security solutions.