Remote Cybersecurity Customer Success Engineer

ExtraHop Networks, Inc.; United States; Hybride; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Health, Dental, Vision Benefits

401k with Employer Match

Educational Reimbursement

Hybrid and Remote Work Model

Paid Holidays

Résumé du poste

the company is seeking a Technical Customer Success Manager to help customers achieve complete visibility and real-time threat detection in our NDR platform. You’ll partner with Sales, Marketing, Product, and Support to drive adoption, expand accounts, and deliver successful outcomes for diverse industries.

Join a team recognized for innovation in cybersecurity and enjoy a hybrid/remote work model with opportunities for professional growth and customer impact.

Qualifications

• Four-year college degree, preferably in a technical field such as MIS or information technology.
• Experience with enterprise networking and security operations is a plus.

Responsabilités

• Analyze customer requirements and promote the highest value application of the company in the customer's environment.
• Secure contract renewals and identify growth opportunities by helping customers achieve successful outcomes with the company products and services.
• Engage end-users to provide targeted assistance and enablement—remote and on-site.
• Assist in assessing customer needs and coordinate high-value services such as Professional Services and advanced training.
• Lead and facilitate new customers' onboarding and introduction to the company.
• Document customer health and maturity levels to improve engagement strategy.
• Coordinate direct customer engagement workflows and evangelize the company to a broad user base.
• Collaborate with the local account team to align goals with technical execution and drive adoption and expansion.
• Contribute to Voice of Customer activities and provide input on product roadmap priorities.
• Represent customer needs across business units and with technology leaders.
• Develop and maintain Customer Success Plans with outcomes and value expectations.
• Promote use of community platform and self-service capabilities.

Connaissances

Communication skills

Multitasking

Networking fundamentals

Security operations

Cloud platforms

Salesforce CRM

Excel basics

Formation

Bachelor's degree in a technical field

Outils

Salesforce CRM

Description du poste

the company is seeking a Technical Customer Success Manager to help customers achieve complete visibility and real-time threat detection in our NDR platform. You’ll partner with Sales, Marketing, Product, and Support to drive adoption, expand accounts, and deliver successful outcomes for diverse industries.

Join a team recognized for innovation in cybersecurity and enjoy a hybrid/remote work model with opportunities for professional growth and customer impact.