Senior Technical Customer Success Manager (Hybrid/Remote)

ExtraHop Networks, Inc.; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Hybrid/Remote work

Educational reimbursement

Job summary

ExtraHop Networks, Inc. is hiring a Customer Success Manager in the United States. You will help customers achieve full visibility and proactive security while building lasting relationships and driving value with our NDR platform.

The role emphasizes onboarding, renewals, and collaboration with Sales, Product, and Support to align outcomes with customer goals and growth opportunities. Hybrid/remote options are available.

Qualifications

• Bachelor's degree required, preferably in a technical field.
• Experience in Enterprise IT or networking support is a plus.
• Ability to communicate effectively with customers and cross-functional teams.

Responsibilities

• Analyze customer requirements to maximize value of ExtraHop.
• Secure contract renewals and identify growth opportunities.
• Onboard new customers and drive successful adoption.
• Coordinate professional services and advanced training.
• Collaborate with Sales, Product, and Support on roadmap priorities.

Skills

Cross-functional teamwork

Communication skills

Multitasking

Attention to detail

Initiative

Networking basics

Salesforce CRM

Excel skills

Education

Bachelor's degree in a technical field

Tools

Salesforce CRM

Microsoft Excel

Job description

ExtraHop Networks, Inc. is hiring a Customer Success Manager in the United States. You will help customers achieve full visibility and proactive security while building lasting relationships and driving value with our NDR platform.

The role emphasizes onboarding, renewals, and collaboration with Sales, Product, and Support to align outcomes with customer goals and growth opportunities. Hybrid/remote options are available.