Remote Cybersecurity Client Success Manager

Optiv; United States; Remote; USD 110,000 - 190,000; Full time

Benefits offered by this job

Remote work (US)

Training resources

Employee resource groups

Volunteer opportunities

Provided equipment

Job summary

Optiv is seeking a Lead for client success management to support a cybersecurity operations portfolio for enterprise customers. This fully remote, U.S.-based role focuses on maintaining and expanding customer relationships, resolving escalations, and driving service quality improvements.

You will collaborate cross-functionally to embed customer perspectives into service development, mentor staff, and contribute to continuous service improvement initiatives.

Qualifications

• Bachelor's degree in Information Technology, Information Security/Assurance, Engineering, or a related field.
• Four to seven years of experience in service delivery management, project management, and information technology.
• CompTIA Security+ certification or equivalent security/networking credentials.
• One or more preferred certifications such as CISSP, GSEC, GCIA, GCIH, or PMP.
• Strong problem-solving, interpersonal, verbal, and written communication skills.
• Ability to explain business processes and workflows to non-technical audiences.

Responsibilities

• Lead and develop the client success team in alignment with organizational objectives.
• Manage the full client life cycle, from onboarding through renewal and expansion.
• Set, communicate, and meet client expectations while monitoring service delivery for contractual compliance.
• Coordinate responses to service interruptions, root cause analyses, and capacity or performance trends.
• Develop service action plans and recommend contract changes that improve outcomes and customer satisfaction.
• Mentor staff, define best practices, and contribute to continuous service improvement initiatives.

Skills

Leadership

Client relationships

Communication

Problem-solving

Non-technical translation

Education

Bachelor's degree in IT / Information Security / Engineering

Tools

CompTIA Security+

CISSP

GSEC

GCIA

GCIH

PMP

Job description

Optiv is seeking a Lead for client success management to support a cybersecurity operations portfolio for enterprise customers. This fully remote, U.S.-based role focuses on maintaining and expanding customer relationships, resolving escalations, and driving service quality improvements.

You will collaborate cross-functionally to embed customer perspectives into service development, mentor staff, and contribute to continuous service improvement initiatives.