Remote Cybersecurity Client Success Manager

Insight; Chandler (AZ); Remote; USD 81,000 - 99,000; Full time

Benefits offered by this job

Remote work flexibility

Job summary

Insight is seeking a Cybersecurity Client Success Manager for a remote opportunity based in the United States. You will own the client lifecycle across onboarding, governance, and renewal, translating technical activity into business value while guiding risk management and service evolution.

As a primary client-facing owner, you will collaborate with SOC, engineering, threat intelligence, and delivery teams to drive measurable security outcomes and renewals, all within Insight's culture of

Qualifications

• 5+ years of experience as a Client Success Manager in Service Delivery, Account Management, Project Coordination, or similar cybersecurity/IT services roles.
• Strong understanding of SOC operations, incident response, threat monitoring, and security delivery models.
• Proven ability to communicate complex technical concepts to executive and non-technical stakeholders.
• Experience managing enterprise client relationships, renewals, and escalations.
• Embodies Insight's Hunger, Heart, and Harmony values with a client-first mindset and integrity.
• Commitment to accountability and continuous growth.

Responsibilities

• Serve as the single point of contact and escalation owner for assigned cybersecurity clients; maintain executive-level relationships and trust.
• Own the end-to-end client lifecycle: onboarding, governance, renewal readiness, and service transitions.
• Lead client care cadences (monthly/quarterly) with documented outcomes.
• Translate SOC and cybersecurity operations into executive-ready reporting and risk metrics.
• Ensure clients see how services reduce risk, improve compliance, and increase security maturity.
• Partner with internal teams to define and track success metrics.

Skills

Client Success

Cybersecurity knowledge

Executive communication

Relationship management

Job description

Insight is seeking a Cybersecurity Client Success Manager for a remote opportunity based in the United States. You will own the client lifecycle across onboarding, governance, and renewal, translating technical activity into business value while guiding risk management and service evolution.

As a primary client-facing owner, you will collaborate with SOC, engineering, threat intelligence, and delivery teams to drive measurable security outcomes and renewals, all within Insight's culture of