Remote Cybersecurity & Compliance Customer Success Manager

CyberSheath Services International, LLC; United States; Remote; USD 100,000 - 115,000; Full time

Job summary

CyberSheath Services International LLC is seeking a seasoned Customer Success Manager to own customer outcomes in a fast-growing cybersecurity MSP. You will manage onboarding, drive project execution, coordinate internal teams, and ensure retention with data-driven relationships.

This is a remote-friendly, highly accountable role focused on tangible results. Ideal candidates have 5+ years as a CSM, strong IT systems knowledge, and experience supporting end users.

Qualifications

• Minimum 5 years of experience as a CSM in a tech-focused environment.
• Deep knowledge of IT systems and platforms.
• Experience providing end-user technical support.
• Certifications: A+, Security+, Network+, AZ-900, CISM, CCNA.

Responsibilities

• Own outcomes for a portfolio of managed service customers and drive retention.
• Coordinate onboarding, project execution, and renewal activities.
• Lead quarterly business reviews and communicate outcomes and risks.
• Collaborate with internal teams to deliver security and compliance services.

Skills

Customer Success

Account management

Stakeholder communication

Problem solving

Education

Certifications: A+, Security+, Network+, AZ-900, CISM, CCNA

Tools

CRM software

Data dashboards

Job description

CyberSheath Services International LLC is seeking a seasoned Customer Success Manager to own customer outcomes in a fast-growing cybersecurity MSP. You will manage onboarding, drive project execution, coordinate internal teams, and ensure retention with data-driven relationships.

This is a remote-friendly, highly accountable role focused on tangible results. Ideal candidates have 5+ years as a CSM, strong IT systems knowledge, and experience supporting end users.